Right of Withdrawal for Consumers
Vendor grants the statutory right of withdrawal to consumers, i.e. person who are concluding a contract for a non business or non professional purpose. It should be noted that staturoty right of withdrawal does not apply if goods were individually created based on customer's instructions or needs.
The statutory instruction about the right of withdrawal for consumers is as follows: Without giving any reason you may withdraw from the contract in writing (e.g. by letter, e-mail or fax) or by sending the goods back within two weeks after receipt of this instruction about your right of withdrawal. Your withdrawal is considered to be within the two weeks if the withdrawal or the goods are sent within that timeframe. The withdrawal shall be addressed to:
[COMPANY NAME]
[STREET]
[ZIP] [CITY]
[COUNTRY|
[E-MAIL CONTACT]
Consequences of Withdrawal:
In case of a withdrawal each party shall return what they have received in the course of the contract to the other party including any gains such as interests. Insofar goods were damaged or got lost and therefore cannot be returned in the same condition as received such party being responsible may be liable for damages unless such damage might have also occurred when testing the goods onsite like in a shop. Liability for damages can be avoided if you do not start using the goods like an owner and refrain from any activity which could deteriorate the value of the goods to be returned. Goods which can be sent by post shall be sent to Vendor on Vendor's cost and risk. Goods which cannot be sent by post will be collected by Vendor.
However you shall bear the cost of sending back the goods if the delivered good is identical with the ordered good and if the price of the good returned is less than 40 EURO or if the price of the good returned is higher than 40 EURO but you have not fulfilled your agreed part of the contract yet.