## Renewing Delegated Domains Registration

When subscribing for web hosting (server subscription), your customers are offered to specify a hostname for their VE or Plesk domain (or client). To this effect, they can do one of the following:

- Register a new domain name (or create a subdomain in the domain hosted by you, i.e., in your default domain)
- Transfer to HSPcomplete name system a domain registered elsewhere.
- Delegate to HSPcomplete name system a domain registered elsewhere (DNS hosting).
- Use a domain pointer, i.e., assign a domain name registered elsewhere to a new hosting without delegating this domain to HSPcomplete DNS.

In case the DNS hosting or domain pointer is used, no separate domain subscription is created - DNS hosting or a domain pointer service is just added to the customer Order. Thus, since no Domain subscription is created, the expiration date for such domains is unknown for HSPcomplete, and renewing of such domain is up to a customer. At the same time, a hosting subscription can be renewed automatically. If a customer forgets to renew his (or her) domain, he (or she) may get the running VE that is not accessible by its hostname.

To avoid possible problems connected with delegated domains registration renewal or renewing domains used as domain pointers, you can create a separate Domain subscription for such domains and specify in this subscription a domain registration period expiration date. In this case, the domain registration can be renewed automatically by HSPcomplete or a customer will be notified that his (or her) domain registration period expires soon and the appropriate renewal Order is already created.

Warning: Before creating a domain subscription for a domain, you must manually transfer the needed domain to your Reseller Account at appropriate Registrar.

After a domain is transferred to your Reseller Account, you can create a Domain Subscription in your HSPcomplete Provider Control Center (go to the Service Director - Domain Manager, select a domain and click the Create Subscription button).

Note: Domain pointers must be first registered in HSPcomplete, to create a zone file for such domains and after this, you can transfer such a domain and create a subscription.

In This Section Creating Domain Subscription for Delegated Domains

Please send us your feedback on this help page