## Advanced Domain-Related Configuration

HSPcomplete allows providing the wide range of domain services:

- New domains registration using HSPcomplete domain plug-ins.
- Using existing domain. If a customer already has a domain hosted in HSPcomplete (domain subscription), he (or she) can:
  - assign it to a new VE (server subscription).
  - create a subdomain in this domain.

Note: The HSPcomplete DNS management tools provided in Control Centers and Control Panels allow adding subdomains that can be used by customers for websites creation or not (in this case a subdomain will be registered but without the ability to manage it using HSPcomplete).

If a domain to be registered or transferred by one of registrar plug-ins stays in unregistered or Error status for a long time, you can go to the Service Director - Domain Manager - Domains, select this domain and as soon as the domain General Settings appear, click the Register button. In this case the registration/transfer for this domain will be re-initiated.

If a domain was transferred manually and the transfer was successfully finished or a domain was successfully registered, but there is no information about this in HSPcomplete, you can start services provisioning manually, by clicking the Mark domain as Registered button on a domain General Settings screen.

- Registering subdomains in a special domain owned by a Provider and called the default domain. Any domain(s) registered in the HSPcomplete for Provider's account can be set as the default one (go to the Service Director - Domain Manager - Domains, select a domain and edit its general policy settings). The default domain is offered in the online store for customers to create subdomains. Depending on your policy, you can set a special fee for default domain usage or offer this service for free (go to the Billing Director - Product Manager - Default Prices). In addition, you can configure the online store (Commerce Director - Store Manager - Configure Store) in respect to the default domain usage:
  - Force hostname creation in default domain for each subscription. In this case when subscribing for hosting in your store your customers will always get the subdomain in your default domain without respect to the way of domain registration selected. This will speed up the subscription activation because registering a new domain may take some time, and the subdomain in your default domain is ready-to-use immediately.
  - Force customer to register new or transfer existing domain when buying a real hosting plan. This setting helps you to avoid the mass usage of the default domain by your customers, especially if you offer this service for free.
  - Force customer to register new or transfer existing domain when upgrading from a trial to a real hosting plan. This option allows you to avoid the situation when customers keep using the cheap default domain when subscribe for non-trial hosting.
- Assign a special trial domain to be used for creation of subdomains for trial subscriptions (go to the Service Director - Domain Manager - Domains, select a domain and edit its general policy settings).

Note: A domain can be assigned as the default and the trial one at the same time.

- Transferring a domain registered by a third-party registrar under your Provider account. Transferring a domain into the HSPcomplete (under one of your accounts at Internet Registrars) allows your customers to benefit from the automated renewal of domain registration using the HSPcomplete plug-ins and billing, without the need for a customer to renew a domain registration manually. You can make domains transfer more secure:
  - Set the manual approval mode for domain transfer in the Commerce Director - Store Manager - Configure Store. This allows you to additionally check domains being transferred to HSPcomplete name system by your customers. If this feature is enabled, you will need to check all unregistered domains in HSPcomplete Domain Manager, and if the transferred domain(s) are not reserved, register them manually
  - To avoid DNS outages in HSPcomplete, you can form the list of reserved domains forbidden for transfer to the HSPcomplete DNS in the Service Director - Domain Manager- Setup - Reserved Domains.
- Edit a domain zone file and manage the reverse DNS by selecting the Service Director - Domain Manager - Domains, then select a domain and click the DNS Zone tab, for reverse DNS, click the Reverse DNS tab at the list of all domains.

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