### Managing Pending Orders

The list of pending Orders (waiting for transaction) includes the following information about each Order:

- ID. The document numeric identifier assigned automatically during creation;
- Type. Document type. In general, not only Orders can be processed recurrently. This can be also Invoices generated in accordance with paid renewal Orders from Resellers customers;
- Account Name. The name of an Account a document was issued for;
- Balance. The unpaid part of an Order. Normally, the Order total sum;
- Document Date. The date an Order was placed;
- Card Number. The hidden number of Credit card intended to be used for payment;
- Tries. The number of trials to perform transaction;
- Doc. type. The type of Order. Recurring - renewal Orders for existing Subscriptions, New Order - an Order for new services (new subscription).

To process the documents manually (perform transaction), select the document by marking the checkbox at the document ID (to mark all documents, mark the checkbox at the top of the list, in the column heading). After this, click the Process Selected Documents button. You can also process all documents without marking any of them. To this effect, click the Process all documents button.

To disable an Order or view properties, click on its ID.

Order properties include the following data:

- General info about a document: ID, type (Order or Invoice), Account name (click to drill to Account profile), Created by (the name of a User, i.e. Account owner) who placed an Order, transaction type (Recurring - renewal Order, New Order - new services were ordered), Tries count (the number of failed transactions trials), Last transaction log ID (click to view the transaction log for last failed trial). Note that if the name of Account owner differs from the cardholder name, it will be highlighted by red.
- Credit Card Properties: the full credit-card number (if secret key exists in Parallels Business Automation - Standard), expiration date, cardholder name (again, if the name of Account owner differs from the cardholder name, it will be highlighted by red), credit card status (you can change it by clicking on Credit Card Properties link to view more details or change credit card status, see Section 8.6 of this Guide for details), customer IP (if indicated, you can perform WHOIS database search - to this effect, click on whois link), and credit card state (please, refer to Section 8.6 of this Guide for details).
- Fraud Screening. Possible output from Parallels Business Automation - Standard Fraud Protection.
- Account Details. The full Account profile. You can drill to Account details by clicking on its name.
- Document details. Due date, balance, and status (Open, Complete, etc.), and itemization of the services ordered.

The buttons below an Order details allow doing the following:

- Cancel. Get back to the list of pending documents.
- Disable Processing. Temporarily put the document aside, move an Order to the list of disabled documents. Disabled Order can be enabled at any time. In this case, it will return to the same list as it was previously disabled from.
- Put on Hold. Temporarily suspend an Order. An Order 'On Hold' cannot be returned in the list it was before, it only can be processed or disabled, or cancelled.
- Cancel Document. Cancel an Order.
- Process. Start transaction. If payment gateway response is 'Approve' then an Order moves to the Waiting For Document Processing list; here you can create a Subscription. If a payment gateway returns 'AuthCall' then an Order moves to Waiting for AuthCall list.

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