## Terminating Subscriptions

Subscriptions are terminated either automatically, when subscription period, grace period, and expiration period are over and a subscription has not been renewed, or manually:

- Subscription period is a pre-paid period a customer uses the purchased services.
- Grace period starts when subscription period is over. Subscription is in the Graced status. Services are still available and a customer can pay the renewal order.
- Expiration period starts when the grace period is over. Subscription status becomes Expired. Services are not available and a customer cannot pay the renewal order any more. However, provider or reseller can restart the grace period manually, which activates services and gives a customer an opportunity to pay a renewal order.
- When expiration period is over a subscription is terminated and all the data connected with this subscription is removed from database and cannot be restored.

Thus, subscription termination is reasonable only if neither a customer, nor provider or reseller does not need a subscription data any more.

Provider or reseller can terminate a subscription manually at any moment (go to Account Director > Subscription Manager > Subscriptions, select a subscription and click the Terminate button on a subscription General Settings screen). If such termination happens accidentally, there is no way back and a subscription data will be lost.

To prevent the undesired subscription data loss, provider or reseller can configure the delayed subscription termination and after this, all subscriptions that must have been terminated stay 'alive', and collected under Subscription Manager > Termination Requests.

In addition, customers can send subscription termination requests from Control Panel. A customer can click the Request Termination button at a subscription details screen and a corresponding request will appear in Provider or Reseller Control Center, under Subscription Manager > Termination Requests. Provider or reseller can schedule subscription termination and issue a termination invoice of an arbitrary amount.

Note: It is possible to set the termination delay period with ability to manually destroy or activate subscriptions. After the termination period is over the terminating subscriptions are destroyed automatically. In addition, the manual termination mode ca be set. In the manual mode, subscriptions termination or activation can be performed only manually.

The following actions are possible for terminating subscriptions:

- Destroy - for all terminating subscriptions without respect to the status a subscription have had before termination. This button in its turn, offers the two options:
  - Delete target system. Finally removes a subscription from the database together with all the data related to this subscription kept on the node where a subscription had been hosted. This operation cannot be undone.
  - Keep target system Removes a subscription data from the Parallels Business Automation - Standard database, but leaves the system (Plesk domain or client, or Container) on the node.
- Activate - only for subscriptions that have had the Active status before termination. This button activates a subscription back.
- Restart Grace Period - for subscriptions that have had the Graced or Expired statuses before termination. This button brings a subscription into the Graced status.

The delayed subscriptions termination is set using Credit Terms. Please note that since Credit Terms are assigned per account, the subscription termination terms depend on the Credit Terms assigned to an account.

To configure the delayed subscription termination:

Create a new Credit Terms with Termination Period or with a manual subscription termination configured. Or adjust the existing Credit Terms.

In This Section Terminating Subscriptions on Customer Request

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