Trouble Tickets - My Tickets

>From your Control Panel, you can view the detailed information about each of your tickets, process tickets (add comments, close, reopen, etc.), view the technical support team comments, track the ticket status changes made by the technical support.

This screen represent the list of your trouble tickets. You can search for the trouble ticket you need by entering its ID or subject and pressing the search button. To view ticket details click the ticket ID or subject.

Field purpose is outlined in the table below:

Field Name | Description
ID | The ticket unique numeric identifier assigned automatically on posting (for reference purposes).
Subject | The short description of a ticket.
Status | The current status of a ticket ('Opened' - the problem is not solved yet, 'Closed' - the problem was solved, 'Reopened' - the problem was not solved properly.
Posted | The date a problem was reported.