# Support and Administration

This chapter describes the tools that are used to provide support and administration, that is Trouble ticket system, Problem Viewer, Screens Viewer, Mass Mailer, as well as settings and operations related to these tools.

In This Chapter

Using the Problem Viewer

Trouble Ticket System

Using the Screens Viewer

Using the Mass Mailer

Managing Parallels Business Automation - Standard Objects Description Templates

Managing Events

Service Logging In to Resellers and Customers Tools

Using the Maintenance Mode for your Hardware Nodes

Managing the User Password Strength

Updating Parallels Business Automation - Standard

Checking Parallels Business Automation - Standard Database Integrity

Setting the Statistics Storage Period

Tasks Management

Viewing Log Files

Please send us your feedback on this help page